I'm having the same problem and it seems like so are other people to
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Re: Cant Log Into My PSN
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Re: Cant Log Into My PSN
It won't let me log in and when I finally did I don't have ps plus no me when I got the year subscription a month ago
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Re: Shadow of morder unable to shareplay
The US
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Re: Region locked?
Games aren't region locked, however depending on how the developers run the servers, you may not be able to play with certain players from other parts of the world. Some developers break it down by region, and others will dump players into one large pool.
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Re: I want a refund
erto (5/29/2017, 9:06:21 PM): Hello, My name is Humberto how may I assist you today?
Me (5/29/2017, 9:06:59 PM): A recent dlc purchase from psn store is faulty and I am seeking a refund
Humberto (5/29/2017, 9:07:59 PM): I'm sorry to read you're experiencing issues with your DLC, I'd be happy to look into this for your today, Brandon.
Humberto (5/29/2017, 9:08:02 PM): Can you please confirm (yes or no) that the information you provided during the chat request form, is the correct information of the account you need help with?
Me (5/29/2017, 9:08:16 PM): Yes it should be correct
Humberto (5/29/2017, 9:09:08 PM): Before we start, and for documentation purposes, would you please be so kind to provide me:
-Phone number
-Reason for the refund request
-Name(s) of the content you need refund for
Me (5/29/2017, 9:09:51 PM): 1********** game is faulty Friday the 13th the game
Humberto (5/29/2017, 9:11:12 PM): Thank you. Please allow me a moment while I access your account information.
Humberto (5/29/2017, 9:13:25 PM): Thanks for waiting, let me tell you that GUN MEDIA HOLDINGS, INC (Friday the 13th: The Game Launch Bundle) has announced officially through their Twitter page that they were having connectivity issues with their game, but this has been already fix. For more information on what was fixed you can visit
facebook.com/Fridaythe13G...
Me (5/29/2017, 9:14:21 PM): Ok
Humberto (5/29/2017, 9:14:38 PM): Considering the information above, have you considered keeping the game?
Me (5/29/2017, 9:14:40 PM): That doesnt change game saves not working
Me (5/29/2017, 9:15:02 PM): Characters are floating and passing through walls and doors
Me (5/29/2017, 9:15:14 PM): Getting stuck in the maps
Humberto (5/29/2017, 9:15:48 PM): I understand, to enhance your experience with PlayStation we definitely wouldn’t like this to be a problem for you. That is why I am glad to tell you that we will process a refund this time as a one-time exception for you. Funds will be returned to your PSN virtual wallet so you can purchase any other content on the PS store.
Me (5/29/2017, 9:15:51 PM): I understand server issues when overwhelmed by traffic
Me (5/29/2017, 9:16:59 PM): I dealt with the division, destiny, and the ddos attacks from christmas a few years ago but this game is just not functioning properly on a whole nother level
Me (5/29/2017, 9:17:37 PM): I appreciate you refunding the amount and will always be a sony fan and customer
Humberto (5/29/2017, 9:18:17 PM): Allow me one moment, please.
Me (5/29/2017, 9:19:52 PM): Ok
Humberto (5/29/2017, 9:20:52 PM): Thank you so much for waiting, after reviewing your account details and history, the system shows that the content has been downloaded and played and once that happens, we are unable to submit a refund.
Me (5/29/2017, 9:21:24 PM): How else would you know a game doesnt work if you dont play it
Humberto (5/29/2017, 9:21:31 PM): Let me tell you that the developer has announced that if you are still having issues, you can get in touch with them to know further solutions.
Me (5/29/2017, 9:22:07 PM): Yall are being inundated by requests and are now refusing refunds bc of the scale
Me (5/29/2017, 9:22:30 PM): Ive never asked for a refund and you already said you would do it
Me (5/29/2017, 9:06:59 PM): A recent dlc purchase from psn store is faulty and I am seeking a refund
Humberto (5/29/2017, 9:07:59 PM): I'm sorry to read you're experiencing issues with your DLC, I'd be happy to look into this for your today, Brandon.
Humberto (5/29/2017, 9:08:02 PM): Can you please confirm (yes or no) that the information you provided during the chat request form, is the correct information of the account you need help with?
Me (5/29/2017, 9:08:16 PM): Yes it should be correct
Humberto (5/29/2017, 9:09:08 PM): Before we start, and for documentation purposes, would you please be so kind to provide me:
-Phone number
-Reason for the refund request
-Name(s) of the content you need refund for
Me (5/29/2017, 9:09:51 PM): 1********** game is faulty Friday the 13th the game
Humberto (5/29/2017, 9:11:12 PM): Thank you. Please allow me a moment while I access your account information.
Humberto (5/29/2017, 9:13:25 PM): Thanks for waiting, let me tell you that GUN MEDIA HOLDINGS, INC (Friday the 13th: The Game Launch Bundle) has announced officially through their Twitter page that they were having connectivity issues with their game, but this has been already fix. For more information on what was fixed you can visit
facebook.com/Fridaythe13G...
Me (5/29/2017, 9:14:21 PM): Ok
Humberto (5/29/2017, 9:14:38 PM): Considering the information above, have you considered keeping the game?
Me (5/29/2017, 9:14:40 PM): That doesnt change game saves not working
Me (5/29/2017, 9:15:02 PM): Characters are floating and passing through walls and doors
Me (5/29/2017, 9:15:14 PM): Getting stuck in the maps
Humberto (5/29/2017, 9:15:48 PM): I understand, to enhance your experience with PlayStation we definitely wouldn’t like this to be a problem for you. That is why I am glad to tell you that we will process a refund this time as a one-time exception for you. Funds will be returned to your PSN virtual wallet so you can purchase any other content on the PS store.
Me (5/29/2017, 9:15:51 PM): I understand server issues when overwhelmed by traffic
Me (5/29/2017, 9:16:59 PM): I dealt with the division, destiny, and the ddos attacks from christmas a few years ago but this game is just not functioning properly on a whole nother level
Me (5/29/2017, 9:17:37 PM): I appreciate you refunding the amount and will always be a sony fan and customer
Humberto (5/29/2017, 9:18:17 PM): Allow me one moment, please.
Me (5/29/2017, 9:19:52 PM): Ok
Humberto (5/29/2017, 9:20:52 PM): Thank you so much for waiting, after reviewing your account details and history, the system shows that the content has been downloaded and played and once that happens, we are unable to submit a refund.
Me (5/29/2017, 9:21:24 PM): How else would you know a game doesnt work if you dont play it
Humberto (5/29/2017, 9:21:31 PM): Let me tell you that the developer has announced that if you are still having issues, you can get in touch with them to know further solutions.
Me (5/29/2017, 9:22:07 PM): Yall are being inundated by requests and are now refusing refunds bc of the scale
Me (5/29/2017, 9:22:30 PM): Ive never asked for a refund and you already said you would do it
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Re: I want a refund
bbyrum wrote:
erto (5/29/2017, 9:06:21 PM): Hello, My name is Humberto how may I assist you today?
Me (5/29/2017, 9:06:59 PM): A recent dlc purchase from psn store is faulty and I am seeking a refund
Humberto (5/29/2017, 9:07:59 PM): I'm sorry to read you're experiencing issues with your DLC, I'd be happy to look into this for your today, Brandon.
Humberto (5/29/2017, 9:08:02 PM): Can you please confirm (yes or no) that the information you provided during the chat request form, is the correct information of the account you need help with?
Me (5/29/2017, 9:08:16 PM): Yes it should be correct
Humberto (5/29/2017, 9:09:08 PM): Before we start, and for documentation purposes, would you please be so kind to provide me:
-Phone number
-Reason for the refund request
-Name(s) of the content you need refund for
Me (5/29/2017, 9:09:51 PM): 1********** game is faulty Friday the 13th the game
Humberto (5/29/2017, 9:11:12 PM): Thank you. Please allow me a moment while I access your account information.
Humberto (5/29/2017, 9:13:25 PM): Thanks for waiting, let me tell you that GUN MEDIA HOLDINGS, INC (Friday the 13th: The Game Launch Bundle) has announced officially through their Twitter page that they were having connectivity issues with their game, but this has been already fix. For more information on what was fixed you can visit
facebook.com/Fridaythe13G...
Me (5/29/2017, 9:14:21 PM): Ok
Humberto (5/29/2017, 9:14:38 PM): Considering the information above, have you considered keeping the game?
Me (5/29/2017, 9:14:40 PM): That doesnt change game saves not working
Me (5/29/2017, 9:15:02 PM): Characters are floating and passing through walls and doors
Me (5/29/2017, 9:15:14 PM): Getting stuck in the maps
Humberto (5/29/2017, 9:15:48 PM): I understand, to enhance your experience with PlayStation we definitely wouldn’t like this to be a problem for you. That is why I am glad to tell you that we will process a refund this time as a one-time exception for you. Funds will be returned to your PSN virtual wallet so you can purchase any other content on the PS store.
Me (5/29/2017, 9:15:51 PM): I understand server issues when overwhelmed by traffic
Me (5/29/2017, 9:16:59 PM): I dealt with the division, destiny, and the ddos attacks from christmas a few years ago but this game is just not functioning properly on a whole nother level
Me (5/29/2017, 9:17:37 PM): I appreciate you refunding the amount and will always be a sony fan and customer
Humberto (5/29/2017, 9:18:17 PM): Allow me one moment, please.
Me (5/29/2017, 9:19:52 PM): Ok
Humberto (5/29/2017, 9:20:52 PM): Thank you so much for waiting, after reviewing your account details and history, the system shows that the content has been downloaded and played and once that happens, we are unable to submit a refund.
Me (5/29/2017, 9:21:24 PM): How else would you know a game doesnt work if you dont play it
Humberto (5/29/2017, 9:21:31 PM): Let me tell you that the developer has announced that if you are still having issues, you can get in touch with them to know further solutions.
Me (5/29/2017, 9:22:07 PM): Yall are being inundated by requests and are now refusing refunds bc of the scale
Me (5/29/2017, 9:22:30 PM): Ive never asked for a refund and you already said you would do it
bbyrum wrote:
erto (5/29/2017, 9:06:21 PM): Hello, My name is Humberto how may I assist you today?
Me (5/29/2017, 9:06:59 PM): A recent dlc purchase from psn store is faulty and I am seeking a refund
Humberto (5/29/2017, 9:07:59 PM): I'm sorry to read you're experiencing issues with your DLC, I'd be happy to look into this for your today, Brandon.
Humberto (5/29/2017, 9:08:02 PM): Can you please confirm (yes or no) that the information you provided during the chat request form, is the correct information of the account you need help with?
Me (5/29/2017, 9:08:16 PM): Yes it should be correct
Humberto (5/29/2017, 9:09:08 PM): Before we start, and for documentation purposes, would you please be so kind to provide me:
-Phone number
-Reason for the refund request
-Name(s) of the content you need refund for
Me (5/29/2017, 9:09:51 PM): 1********** game is faulty Friday the 13th the game
Humberto (5/29/2017, 9:11:12 PM): Thank you. Please allow me a moment while I access your account information.
Humberto (5/29/2017, 9:13:25 PM): Thanks for waiting, let me tell you that GUN MEDIA HOLDINGS, INC (Friday the 13th: The Game Launch Bundle) has announced officially through their Twitter page that they were having connectivity issues with their game, but this has been already fix. For more information on what was fixed you can visit
facebook.com/Fridaythe13G...
Me (5/29/2017, 9:14:21 PM): Ok
Humberto (5/29/2017, 9:14:38 PM): Considering the information above, have you considered keeping the game?
Me (5/29/2017, 9:14:40 PM): That doesnt change game saves not working
Me (5/29/2017, 9:15:02 PM): Characters are floating and passing through walls and doors
Me (5/29/2017, 9:15:14 PM): Getting stuck in the maps
Humberto (5/29/2017, 9:15:48 PM): I understand, to enhance your experience with PlayStation we definitely wouldn’t like this to be a problem for you. That is why I am glad to tell you that we will process a refund this time as a one-time exception for you. Funds will be returned to your PSN virtual wallet so you can purchase any other content on the PS store.
Me (5/29/2017, 9:15:51 PM): I understand server issues when overwhelmed by traffic
Me (5/29/2017, 9:16:59 PM): I dealt with the division, destiny, and the ddos attacks from christmas a few years ago but this game is just not functioning properly on a whole nother level
Me (5/29/2017, 9:17:37 PM): I appreciate you refunding the amount and will always be a sony fan and customer
Humberto (5/29/2017, 9:18:17 PM): Allow me one moment, please.
Me (5/29/2017, 9:19:52 PM): Ok
Humberto (5/29/2017, 9:20:52 PM): Thank you so much for waiting, after reviewing your account details and history, the system shows that the content has been downloaded and played and once that happens, we are unable to submit a refund.
Me (5/29/2017, 9:21:24 PM): How else would you know a game doesnt work if you dont play it
Humberto (5/29/2017, 9:21:31 PM): Let me tell you that the developer has announced that if you are still having issues, you can get in touch with them to know further solutions.
Me (5/29/2017, 9:22:07 PM): Yall are being inundated by requests and are now refusing refunds bc of the scale
Me (5/29/2017, 9:22:30 PM): Ive never asked for a refund and you already said you would do it
Sounds like you talked yourself out of a refund, when he said he would process your refund you should have said thank you good bye
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Friday 13th DLC/Virtual Cabin
I got the email for DLC & the virtual cabin and it wants you to complete surveys for them.. I did the surveys and I don't know where to find them. I pre-ordered the game months ago so can I download the virtual cabin or is there a way I can purchase them?
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Re: Can I use psn cards in another country?
I live in the US and I have a code from the UK on a game that I bought what can I do about it
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Re: Error purchasing games
Same here. It says my payment is invalid. I am using Paypal and nothing has changed. WTF!!! I wanted to play Star Trek VR tonight and reserve Elderscrolls Morrowind and I can not buy **bleep**.
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Re: Messages Glitch / No Notifications (PS4, PC, PlayStation Messages App)
My friend just got the random message from a fake female account too saying Hi, etc. He's afraid that it has happened to him now... and his name is all lowercases.
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Re: WS-37397-9
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Re: Transfer ownership to new account?
Sony should allow a one time ID name change with linked stats enabled...
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Re: Transfer ownership to new account?
*sigh* please do not bump old threads they only get locked thanks
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Re: Can I use psn cards in another country?
nothing you can do but buy a UK copy of the game the region of the game must match the code or it won't work
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Re: Error purchasing games
Same, I went to the store and got psn cards, those worked but it's a pain
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Spotify wont load on Ps4
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Re: Error purchasing games
Glad I'm not the only one experiencing this issue. I have PayPal on as well and called up their support; they told me that they see Sony trying to send a charge, but it's higher than what you want.
I tried adding 5 bucks to my account and the PayPal rep I called told me she saw it was trying to push a different amout (25) through. We ran through a few things, removing my PayPal, relinking my PayPal, disabling the 2 Step Verification on my PayPal, then trying to add 5 on again. They saw the same abnormal charge trying to go through. Sony, what's up!?
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Re: Error purchasing games
Same here problem with paypal and visa....
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Re: Can is use my american ps4 and psn in germany
omg thx so much man!!
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Can't connect to network after unplugging router and testing my connection PLZ HELP!!!
My PS4 I got in the Christmas of 2015 has became a chore to play online with, I am connected for a little under 5 mins at a time but am Disconnected shortly after playing or doing anything. I tested my connection and says everything ok and my signal strength fluctuates between 100%~98%. I've unplugged router, I've completely turned off my PS4. And I really need this fixed because the gun running DLC comes out around June 6th-13th for gta online. Any tips you could leave for me I feel like I've tried everything except for LAN cable instead of connecting, via wifi and having my parents call the ISP but if someone could help me plz!!! I'm 14 sooo...
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