I two am suspicious on why a two day console ban. Never seen that one before. However I do believe that the support person has no way to check. I believe they have access to look up accounts. I'm sure there is a note in the account that says "banned for TOS". They just repeat what they see. If it works like xbox live, a completely different and seperate section of PSN handles bans, they don't seem to give information out to the support folks.
It jsut the way I see it working based on my understanding,a nd how I've seen large network works. Still might not help you understand, but it looks like you have a way out in a few days.
Also, rarely is the actions that were done against Terms of Service, and the ban done within a few hours. Normally it takes a day or so to ge ta report, then an investigation, then an action. Usually at least a few days. I know, your vacation.