Called today. It seems that a customer will only get one "goodwill" refund for life. I had one in the past so instead of giving me a credit in my wallet to spend on a different game I was told that there is a policy of no refunds and all sales are final. So from now on I will be very careful with spending money for digital purchases through Sony. I should probably just make the switch to Steam away from PS4 and get a PC system setup on my home theater system. No need to take $60 risks like this again with Sony.
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